Frequently asked questions

Need Help? We’ve Got Answers.

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How fast can I get my order?

Orders typically arrive within 3–7 business days across Australia. Delivery times may vary slightly depending on your location. You’ll receive tracking information once your order is dispatched.

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Can I exchange or return my order?

Yes, we accept returns or exchanges within 30 days of purchase, as long as the item is in its original condition and packaging. For more details, visit our Refund Policy page.

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What payment options do you have?

We accept all major credit and debit cards, PayPal, and Afterpay for your convenience.

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How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email. Simply click the link to see the latest updates on your delivery.

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Where are you located?

We’re proudly based in Brisbane, Australia, and all orders are packed and shipped from our local warehouse. While we don’t have a physical storefront, we ensure every order is handled with care and delivered Australia-wide.

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How can I place a bulk order?

If you’re looking to place a bulk order for an event, venue, or business, we’d love to help! Simply email us at info@lampz.com.au with the details of your request, and our team will get back to you with pricing, availability, and next steps.