Returns Policy

At Lampz, we want you to be completely satisfied with your purchase. If you’re not happy with your order, our returns policy is here to help.

 

1. Eligibility for Returns

 

We accept returns under the following conditions:

• The item is unused, in its original condition, and in the original packaging.

• The return request is initiated within 30 days of receiving your order.

 

2. Non-Returnable Items

 

We cannot accept returns for the following:

• Items that have been used, assembled, or altered.

• Clearance or final sale items (unless damaged or faulty).

 

3. How to Initiate a Return

 

To start a return, email us at info@lampz.com.au with the following details:

• Your order number.

• A brief explanation of why you’re returning the item.

• Photos of the item if it is damaged or faulty.

Once your return request is approved, we’ll provide you with instructions on how to return the item.

 

4. Return Shipping

• Return shipping costs are the responsibility of the customer unless the item is faulty or damaged upon arrival.

• We recommend using a tracked shipping service to ensure your return arrives safely.

 

5. Refunds

 

Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds will be issued to your original payment method. Please note:

• Shipping costs (if applicable) are non-refundable.

• If the item is not in its original condition or is returned outside the eligibility window, we may decline the refund.

 

6. Damaged or Faulty Items

 

If your item arrives damaged or defective, please email us at info@lampz.com.au within 7 days of delivery with:

• Your order number.

• Photos of the damage or defect.

We will arrange for a replacement or refund as quickly as possible.

 

7. Exchanges

 

We do not offer direct exchanges. If you wish to replace an item, we recommend initiating a return for a refund and placing a new order for the desired item.

 

8. Contact Us

 

If you have any questions about our returns policy, please contact us at:

Email: info@lampz.com.au

We’re here to assist you and ensure you have a great shopping experience with Lampz!

 

This policy ensures clarity and fairness while addressing common customer concerns. Let me know if you’d like to add anything specific!